GOT QUESTIONS
We've Got Answers.
Everything you need to know about ordering, customization, and getting it done right.
Orders & Customization
Yes — names, numbers, logos, dates, or custom wording. You can upload your own design or have us create something clean and tailored to your order.
Always. Every order is reviewed and approved before production begins.
No problem. We'll create a layout that fits your product, style, and use — no templates, no shortcuts.
If you're adding a team logo, club crest, or branded mark to your order, make sure you've got the green light from whoever owns it. It's your responsibility to get authorization from your club, league, or organization before placing your order. We print what you send us, but we can't verify ownership on your behalf. ByDesign Canada assumes no liability for artwork uploaded without proper permission.
Bulk Orders
Yes — pricing is based on product, quantity, and customization. Reach out for a custom quote.
Typically 10+ items, but we're flexible depending on the product.
We'll always aim to align closely with your colours and branding for a cohesive final result.
Production & Shipping
Precision printed, quality checked, and shipped within an estimated 5–10 business days, depending on product availability and order size.
If you're on a timeline, reach out. We'll let you know what's possible.
All orders are designed and printed in Canada.
Quality & Materials
We focus on clean, modern design and high-quality printing — no clipart, no low-resolution graphics.
Yes. Our printing process is made for durability and everyday use.
Changes, Returns & Support
Once approved and in production, changes may not be possible — but reach out and we'll always try to help.
Because items are customized, returns aren't typically accepted. If there's an issue with your order, we'll make it right.
Use our contact form or email us directly — we respond quickly and personally.